FAQ
Frequently Asked Questions
What happens in case of bad weather?
In case of bad weather, if going onboard is not safe, the cancellation will be totally refunded.
Is lunch included?
Lunch is not included, on board you’ll find snacks and soft drinks, but we will suggest you very good restaurants where you can eat.
How the booking cancellation works?
To know how the cancellation policy works check here: Terms & Conditions.
Is tip included in the price?
Tip is not included. Gratuities are not mandatory in Italy, but we think that if the client is happy about the service, is nice to show appreciation for the work done.
In general, standard gratuities are between 10% and 25% in Europe.
What is included in our boat transfers?
Our fleet is made of luxury boats equipped with soft drinks, snacks, towels and snorkeling kit.
Do you have life-jackets on your boat?
Every boat is provided with life-jackets for each passenger, kids’ size as well.
What is the maximum of participants on your boats?
The maximum number of people is of 12 but if there are more participants, you can easily solve the problem by booking another boat, we have many available.
And after the tour?
We appreciate your feedback! Leave us your review on TripAdvisor
Do you have toilets onboard?
Yes, every boat has a toilet below desk.
How to contact us?
Check the contact page here: contact Palermo Group
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How can I book a tour?
Booking a tour is never been so easy: just follow the instructions after having selected the service. It’s really simple and if you have any doubt just let us know!
Is my payment secure?
No need to worry: our online system is totally secure!
Can I bring a stroller onboard?
You can bring a stroller with you, better if it is lightweight.
How do I pay Capri disembarking tax?
The Capri disembarking tax of 2,50 € per person has to be paid separately and is not included in the prices of the services. You can check the city official document here: disembarking tax Capri.
Is it allowed to bring pets onboard?
Generally bringing pets onboard is not allowed. We can accommodate a small size pet but be aware that is not recommended.
Can I take a shower onboard?
Yes you can, all our boats are equipped with soft water shower.
