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All tours, transfers, and activities are conducted by qualified staff. While on board, all instructions and orders given by the crew must be followed at all times to ensure the safety of the guests, crew, and company property.
The standard duration of tours is seven (7) hours from the time of embarkation unless otherwise specified. Transfers are carried out in the shortest possible time, based on distance and weather conditions.
Route changes are permitted but may incur additional fees, which must be agreed upon and paid in advance.
All bookings are subject to availability. Prices are final upon confirmation and cannot be adjusted to match earlier or later promotional rates. Published prices do not include meals or any items not expressly listed in the “Included” section.
Booking a tour or transfer does not guarantee a specific boat. You’re welcome to let us know your preferred model at no extra cost, and we’ll do our best to accommodate it based on availability. If you’d like to reserve a specific boat, this can be arranged for an additional fee – you can check prices for each boat (fuel excluded) in the Fleet section.
Invoices will be issued only upon explicit request and provided that all necessary tax information is supplied in accordance with applicable laws.
Each boat model has different capacities for passengers and luggage. Average maximum capacities are as follows:
| Boat Type | Max Capacity | With Luggage |
|---|---|---|
| 38/40ft Boats - Comfort | 8 pax | 6 pax + 6 suitcases & bags |
| 40/43ft Boats - Comfort XL | 8 pax | 7 pax + 8 suitcases & bags |
| 45/50ft Boats - Prestige | 12 pax | 10 pax + 10 suitcases & bags |
| +50ft Boats - Luxury | variable | variable |
Weigh less than 10 kg
Measure less than 55x40x20 cm
Can be carried by hand or on the shoulder
Are made of soft materials (as assessed by our staff)
Do not have any sharp, metallic, or dangerous components
In general, reasonably sized handbags, purses, and backpacks are not considered pieces of luggage. Strollers are considered pieces of luggage.
The Comfort XL boats and the relative prices are only available for Naples to Capri Transfers, and for Capri to Naples Transfers.
During tours and transfers customers might be exposed to:
high temperatures – due to sun exposure
sunburns and peeling – due to sun exposure and sea water
kinetic stresses – due to the impact of waves while sailing
skin and allergic reactions – due to sun exposure, wildlife, and/or specific foods
Our services are not suited for:
children under eighteen (18) months
people with severe health conditions or impairments
people over eighty (80) years of age
Our boats are not equipped with wheelchair ramps or auxiliary means to help people with impairments get on board. They are, however, equipped with first aid kits and standard safety equipment such as life jackets and lighting devices.
It is highly recommended to communicate any allergies or conditions that could lead to a health emergency on board. Clients may bring personal prevention devices, safety systems, or medications. The organization is not required to provide these.
Palermo Group declines all responsibility for:
heat exposure, sunburns, kinetic stress, and allergic reactions
any misuse or absence of personal medical/preventive items
damages due to failure to follow the captain’s instructions or reckless behavior
damages or incidents occurring during tour stops on land
Pets up to medium size – max 20 kg (e.g., adult Border Collie) – are allowed on board. This includes:
domestic dog(s)
domestic cat(s)
The owner must have a muzzle, carrier, or cage suitable for each pet. Pets do not need to be confined unless instructed by staff.
For large pets or exotic animals, prior notice is required. The organization may apply conditions, additional fees, or cancel the booking. The customer may accept or cancel as per the Cancellation and Refund Policy.
Damages caused by animals are the responsibility of the legal owner or the person who booked the service. All pets count toward the passenger limit, though reasonable exceptions may be made.
For Boat Tours:
If the customer is late, the organization will try to adjust the duration where possible.
For Boat Transfers (justified):
In case of delayed flights, cruises, or trains, a replacement transfer will be arranged the same day.
For Boat Transfers (unjustified):
If the customer is late for reasons not related to transport delays, the organization is not obligated to provide the service and may refuse it at its discretion.
The organization is not responsible for:
damage caused by third parties or force majeure
loss of personal belongings or luggage
After each service, staff may inspect for damage. If found, the client will be charged accordingly.
Cancellations by the Customer:
Requests must be sent via email to info@palermogroup.it
≥10 days before: 100% refund
9 to 3 days before: 50% refund
If only a 50% deposit was paid, it is non-refundable
If more than 50% was paid, the extra portion will be refunded
<72 hours: no refund
<12 hours: full payment required, even if cancelled
No refund once on board
Palermo Group reserves the right to seek legal action for unpaid balances.
Cancellations by the Organization:
In case of bad weather or unsafe conditions, a full refund will be provided.
No refund will be granted if the customer or guests:
disobey the captain
damage the boat or equipment
endanger people, animals, or the environment
A 5% surcharge applies to payments via PayPal, Stripe, and similar platforms.
If the actual fee is lower, the difference will be refunded. Requests must be made within 10 days of the transaction.
This fee is non-refundable in case of cancellation, as platforms do not return transaction fees.
This policy complies with:
Regulation (EU) 2015/751 on Interchange Fees
Directive 2011/83/EU on Consumer Rights
Additional charges apply for:
extra products, services, or night sailing (after 8 PM)
services requested after the initial transaction
Other fees:
| Type | Fee |
|---|---|
| Payment platform commission | 5% on paid amount – partially refundable |
| Extra luggage | up to €100 per item |
| Extra guests or pets | up to €150 per person/pet |
All extra fees must be paid before boarding.
All claims must be submitted via email to info@palermogroup.it within 10 business days of the service date.
By booking, the customer accepts and agrees to all terms and conditions stated above. No refund will be issued for claims based on lack of awareness of these terms.
